Southall Travel
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Waste of time ...
Much as expected ST have responded to this review via TP and have suggested I get in touch with them via email. What a joke ! Just an opportunity for them to big themselves up and look as if they give a ****. They have my mob phone number and my personal email address - either of which they could use to contact me. But I'm not holding my breath. Took time out to call in person at the ST office and gave the rep an outline itinerary for an upcoming once in a life time trip to South Africa. He said he would pass the enquiry to their SA expert. Having not heard anything a week later I emailed to ask if they were on the case. Got an email reply asking us for a flight number or holiday booking reference. Replied to explain that this was an initial enquiry and we don't have a booking or ref number. Get 2nd email pretty much asking the same - at which point we gave up. Suspect the response to email may be AI ... or if it was a real human then they just couldn't be bothered. We suspect ST are only interested in selling flights. Very disappointed.