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I ordered Dec 8th a pair of shelves and…
I ordered Dec 8th a pair of shelves and was supposed to receive them by Dec 13th. It is my 1st experience with this somewhat glamorous "design" Spanish brand. The question is : are they stupid, incompetent, dishonest, or all at once ? I will go out of my way to give this poor company the credit it deserves. The Fedex tracking link is saying since Dec 13th the shelves are delivered against signature. Guess what, they're not. Never heard of the delivery guy. When I connect i see it is signed by "clair". My name is Claire, I don't forget the e at the end of my name. And ever since, on the 16th, 17th, 20th Fedex indicates it is being delivered successfully. That is one problem. But the real trouble starts with getting in touch with the customer service. Phone number ? Nobody answering for hours. Email ? Automatic reply. Leave a claim through customer account ? Moron reply, not helping at all, no reaching out. I guess all investment made in marketing and influence left no room for the most basic thing you owe your customer : service.