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Cancelled my pre order without a refund!
I pre-ordered the metroid dread special edition from this website since all others were fully booked. 16 days before the release of the game they cancel my pre order. Already pretty bad since pre orders shouldn’t be opened until you know exactly how many of the product you’ll get. But it gets worse! In the email about cancelling my pre order it wasn’t clarified if or how I’d get a refund. Put simply, this is not a store I’d buy anything from again due to their poor handling of pre orders and lack of an immediate refund.