ACIS Educational Tours
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Don't Do Business w ACIS
Unbelievable company! We paid $4117 for our high school daughter to join a high school class trip to Germany on April 2. COVID hit &international flights were cancelled. This made it legally impossible to travel, hence force majeure. Instead of being noble during a pandemic, they decided to pocket $1,000. Below is the transcript of an online chat. I asked for a call to explain in detail what these fees are being applied towards. They declined to take a call. If anyone else experienced the same and cares to pursue ACIS, I will post the details online through a watchdog Facebook page "ACIS is a Ripoff." I intend to organize a class action lawsuit due to the lack of transparency for charging these penalties. FROM ACISTravelerSupport5 You paid $4117 toward the cost of the trip. Since the original trip was scheduled for April 2020 and you only had Basic insurance, the refund will $650 cash penalty, and you will also receive a $350 ACIS/AIFS voucher. Your cash refund will be $3117 and the $350 in the voucher. Our standard Terms & Conditions include a force majeure clause that says we aren’t responsible for loss or delay due to events like sickness, quarantine or government restrictions that are out of our control, and that in those circumstances our standard refund policies apply. Response to Laura Smart's reply - Please itemize exactly how the cancellation fees were applied to cover your costs. Legally, there can not be penalties. Fees must be applied towards covering liquidated damages after best efforts were made to mitigate the losses. We would like to see an itemized breakdown. The airlines and hotels have all maintained very flexible cancellation policies whereas your is gauging student travelers by taking 25% of our money without nay back-up whatsoever. We need transparency with how this money s being applied. Reporting you to the Federal Trade Commission for deceptive practices.