AI
Airport Van Rental
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Needs To Improve Customer Service Training
I was made to feel like I was the first corporate renter that had ever walked into the office. I have an account set up and all of my renter's information on file and it still took more than 45 minutes from the time I walked in until I was handed the keys. I was the only client in the building. At one point I was told that I had to take a 12 passenger van when I had reserved a 15 passenger van because the keys for the 15 were "locked" and would require a manager to release them. The manager came from a building down the street to "unlock" the keys.