Rebel Internet
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Best Customer Service
I have spent many years on the phone to various companies for various services such as WIFI, Energy and or other subscription models like M-EAT. I can honestly say this was the easiest and best customer experience I have had I called and they picked up straight away. The reception desk was extremely polite and helpful and was so easy to understand, it was a joy to speak to them. In addition after pointing out, they were not the sales department but would get a representatives to call me as soon as possible. 1 hour later I received a call from the CEO and founders of the company. The CEO then proceeded to walk me through the whole process of the REBEL WIFI set up and how it worked. He answered every question I had regarding their network and how it's provided and outlined the differential in technology from different providers. He also outlined very clearly the costs involved and pricing structure as well as then applying a £80 voucher over the phone. I have not received the tech yet so I cannot speak to reliability and complexity of set up. But I will say if it is anything like their customer service then I will be a very happy browser. I will update this after I receive the tech and network at the end of the month. Thank you for being a company that respects good customer service and protects its consumers from terribly inflated and bully organizations that pray on being a monopoly. My only suggestion as you might have limited resources for advertisment etc I would suggest implementing a refer a friend or family scheme where you offer a voucher for every customer that signs up and pays for their first month. anyways just a suggestion. vive la revolution of WIFI :)