Rojin Budak

May 22, 2026

One of the worst experiences I have…

One of the worst experiences I have ever had in my life. Although the office constantly asked for communication by email regarding every issue, all of my emails about my health situation were completely ignored, and my attendance rate was continuously used as a threat against me. My extension request was also negatively affected because of the negative feedback I gave about the school. At first, my one-month extension request was accepted, and based on that approval I made accommodation plans and paid for my dormitory in advance. However, after sharing my negative experiences and complaints, the school later rejected my extension request. As a result, all the dormitory payments and living expenses I had arranged went to waste, causing me serious financial difficulties. Even though I sent many emails explaining the situation, the school continued to ignore my concerns. While studying in a foreign country, instead of offering support, the office only focused on threatening me about my attendance. It became very clear that they could not tolerate negative reviews and, because of that, they were unwilling to help me in any way. In addition, unlike other students, I was not given the exit exam that was normally provided to everyone else. This made me feel that students were being treated unfairly and differently. Unfortunately, it was a five-month course experience where all of my effort felt wasted. If you are looking for a school abroad that will not support you or take your problems seriously, then I can definitely recommend Kaplan. However, it seems that you are expected to leave only positive feedback, because any negative comments may eventually be used against you. Even though I already had a B2 level certificate before joining the course, after completing five months of education I was only able to receive a B1 certificate. Honestly, this is unbelievable. I had already earned my B2 certificate five years ago, so receiving a lower-level certificate after five months of study was extremely disappointing. I would also like to mention that I hope you can eventually replace the old chairs in your garden area with cleaner and newer ones. The broken chairs in our classrooms should also be thrown away as soon as possible. Considering the amount of money students pay, the level of maintenance and care provided by the school is nowhere near acceptable. Yes, I am making another negative review. I just hope that this time you will not try to threaten me again because of it.