US Water Systems Inc
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Parts missing- Design needs improvement for mounting
Part was missing on my system to mount my permeate pump - no extra hose shipped with the pump as shown in sales literature - had to call and explain what part was missing - thought extra hose would also be sent - was not.. Had a concern about how the system would mount to my basement wall. The way it’s designed, the filter canisters will rub on the wall. Had to add a spacer to mount. Service didn’t realize this was the case or could be a problem. This system was recommended by a friend. My friends system used a steel mounting bracket - US water systems have cheeped it down to now have a plastic mounting system that is not as robust as the metal bracket. A little disappointing. I expect more from MADE IN USA. To their credit, at least they answer the phone with someone to ask questions to - but they always can’t answer and say they will get back with you which they do.