Princess Cruises
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Poor customer service!
Poor customer service. I've spent most of the day waiting for a call back from Ross Ware. His colleagues Zara, Sam and Dan were unable to deal with the booking problem, which sounds bizarre! Our party of 4 contacted Princess Cruises when we realised our booking had dropped over £200/person within days of booking. Offered an on board credit, but declined. Doesn't customer service mean anything to Princess Cruises? My next phone call will be cancelling the cruise! 7 May 25 updated. I called Princess Customer Services (April Morrell) to cancel the cruise. Over 30 minutes of unbelievably poor service, I was offered 13p refund on one of the £155 deposits. Apparently, my wife needs to cancel the other booking for an additional 13p. I've explained my reasons for cancelling within 14 days of our online booking and it would appear that Princess Cruises are above Consumer Rights and British law. Please read other reviews before booking with this company. I'm absolutely livid!