Travelocity
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I needed to cancel my hotel in the UK…
I needed to cancel my hotel in the UK for a second time because of the Pandemic and travel restrictions. I was given a coupon the first time I had to cancel and I booked with the coupon the second time and brought travel insurance. When I sadly had to cancel the second time because of travel restrictions. I called so many times used virtual chat waited on the phone for hours. Virtual chat never had anyone avaliable, hold time on the phone of an hour. They tell you they will call you back and when they do you are put on hold again. Told I could not change my reservation because I had already cancelled once. Called the hotel they said I could cancel up to 24 hours before but had to go through Travelocity .Travelocity said they would not refund my money or change my reservation although the hotel was ok with it. Ok , disappointed but I brought travel insurance I will use my travel insurance which I paid for. They want to refund $80 of a $700 trip. Not only disappointed to have my plans cancelled twice because of the Pandemic but to be ripped off and have my hard earned saved vacation money stolen from me. Its outrageous Horrible service , horrible rude people and the worse travel agency FYI this trip was fro my wedding so you can understand my sadness and frustration Benita Tapia