Japan Crate
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Paid for a product not received
I love their crates so I was very surprised to have so much trouble over a simple lost package! I never received my December crate. DHL delivered it to another person’s house and then couldn’t figure out where that house was. When I reached out to DHL they told me it was Japan Crate who needed to refund me as that was their agreement with them. Fine. I reached out to them and was not impressed with how they handled my case. Customer service is painfully slow and unhelpful. Japan Crate said they would not send a replacement but didn’t offer a refund for items not delivered! I had to contact PayPal to ask for a refund! Who charges people money for things they don’t receive? It’s a real shame it had to get so awful when they could have just sent another crate. Update: They did refund the crate which I appreciate. I will give them a second chance in the future.