Punk Ride
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Worst customer service ever!!!
11 weeks after posting my poor review I still have a broken scooter with no replacement part. Below is a full breakdown of my experience with Punk Ride. I can safely say they are the worst company I have ever dealt. Customer service is non existent just delay tactics and lies. Sorry this is so long but just to let people know what they are dealing with. 7/1/25 Purchased iscooter from Punk Ride for £595 17/4/25 Emailed punkride customer service to say Scooter stopped working with Error code E19. 23/4/25 Emailed again as no response 25/5/25 Rang Punkride customer service. Diverted to somebody's personal voicemail. Again no reply. 27/7/25 Put poor review on Trust Pilot. 28/5/25 Got reply on Trust Pilot saying to email customer service again 29/5/25 Emailed customer service 3/6 Still no reply so I put another poor review on Trust Pilot. Got another reply asking for Order Number. I was told that replacement part had been shipped on 20/5/25. 10/6 Emailed to say the part has still not arrived. 12/6 Offered €20 refund 17/6 Offered 50% Refund if I repair scooter myself 26/6 E.aiked to say that no local companies will repair iscooter due to problems sourcing parts and very hard to repair. I asked Punk Ride for full refund 27/6 Email from Punkride looking £27 to cover shipping fee to resend another part. 30/6 Email from punkride to say they are sending part foc and will forward tracking number 6/7 Still no part or tracking details