Software Deal
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I had a terrible experience with…
I had a terrible experience with SoftwareDeals... I had difficulties to download my CorelDRAW X7 that I purchased from them due to the license error and they offered to install if from their side via TeamViewer. It went well but I couldn't use my Bitmap and my LineTrace bombed out each time. After several messages they offered to assist me to download it again. An error message came up and they tried to install a newer version without success. They must have somehow deleted an important file or nobody knows what happened but I saw everything on my screen and noticed the error coming up... I became frustrated with the situation since I use the program for business purposes and no version of CorelDRAW could be downloaded and upon downloading it gave error messages. I kept on sending emails requesting assistance, the call center eventually apologies and offer me a free program worth $150 for my inconvenience and said they will refund me. Its now more than 3 weeks later, when I requested the program I never got and reply on my email and up to now no refund which they said will reflect in my bank within a week later. I had quite a loss of income as I'm running a laser engraving business. I bought the full version of CorelDRAW 2021 now from CorelDRAW itself and can continue working for the first time in quite a while. My Windows 10 and Office 365 was reinstalled by a local technician trying to sort out the errors which costs me a lot of money... The support was absolutely fantastic in the beginning until the problems occurred and I'm left alone to sort out the mess myself. I'm also not sure if I will get refunded as I sent emails and the control center said they will come back to me but they didn't..