Affinity Water
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Totally incompetent
Totally incompetent, unprofessional and generally useless. We had a water leak issuing from the middle of our road. That was fourteen months ago. Affinity have done endless excavations and tests over that period, initially denying that it's from their water mains. They have claimed that it was 'ground water', that there was no water main in the vicinity and that it might be the storm drains. They did multiple tests for chlorine in the leaking water, claiming that the readings varied from virtually nil to 6.5, whatever that means. They even did an audio test and claimed that they had found a 'leaking ferrule' and did yet another excavation, which failed to fix the problem. Finally, this week, they did yet another excavation that appears to have stopped the leak - but the previous ones did so too - for a few days, only for the leak to return. Compared with Affinity Water, the NHS are a shining beacon of excellence and efficiency. Incidentally, the problem was reported to our council (Conservative) and they were useless too - as was a meeting with our MP a couple of weeks ago.