Airport Van Rental
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Hidden fees, dishonest, poor customer service
Overall, it was not a great experience. The car rental company was located inside of a hotel, with no’s signs outside of the building. Once I made it inside I had to ask the hotel agent where to find someone for the car rental agency because there was no one in the car rental office. Five minutes later, one of the car rental agents made it in from out back, I followed him to the office which was more like a small room tucked in the corner. He had me sign the paperwork then we went to inspect the vehicle so I could be on my way. The vehicle appeared to be in good shape from the outside. When I loaded my bag into the trunk of the midsize SUV, I noticed they had done a poor job of airing out the vehicle which still had the faint smell of cigarette smoke looming. I rolled the windows down and started on my road trip. Two hours into the road trip I decided to check the paperwork and found that they had put down limited mileage. I immediately called them and told them that the website I had reserved it on said unlimited mileage. Their argument was that it is only unlimited if you have proof of a plain ticket. This was not mentioned anywhere on the website I reserved the vehicle on. Not only were they unaccommodating, but they were unapologetic for the way they had misrepresented free mileage on the website I made the reservation on. After discussing things with them I figured out that with the overage fees from the additional mileage I was planning on driving my total was going to be over twice as much. Unfortunately I had to cut my road trip to see family in a nearby state had to be cut short. I do not recommend going with this company because of their dishonesty and lack of care for their customers.