Medigold Health
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Very poor!
Travelled an hour to get there for a vaccine for a new job I'm starting. I arranged my appointment over the phone, using the central number they have and was given a date and time. Later that day they rang me back to ask if I could go first thing in the morning instead to free up the practitioners day as she didn't have many appointments that day. I moved it to an hour earlier (best I could do). Travelled an hour to get there on the day, to the exact same place I had my first appointment - only to be told she doesn't actually work there anymore and my appointment was in a different city. So I tried to phone through constantly for an hour to see if I could still be seen that same day (I'd booked a day off work to attend) Each time I was on hold for 3 minutes and then it cut off, so nearly 20 calls later, I left a voicemail, but nobody replied. I made my way to the other venue just in case and when I got there at 13:30 they were closed, that explains them wanting to change the appointment to the morning in the first place, so they could go home early. Really poor customer service. After the receptionist pointed it out to me, It does state at the bottom of my confirmation email, the address of the venue. But as I hadn't been made aware that the appointments, with the same practitioner would be in different cities, I didn't think to check. I just confirmed the date and time. So all in all a total waste of a day and I will end to re book and travel again as soon as I can.