Michaels Stores
View company profile →
Online Customer Service leaves a lot to be desired and then some!!!
They need a complete overhaul of their online Customer Service. Chatted and called yesterday and another Chat today. Appears that none of their rep's speak, understand or can read English. It is so frustrating and a total waste of time trying to resolve the simplest of issues. Placed an order over a week ago, part of which shipped and was rec'd. Two items remaining have yet to ship - needed everything by today but no one can seem to understand what I'm advising. Repeat, repeat, repeat and they still don't get it. Finally chatted today advising I need to cancel the two items and rep still didn't understand - kept referencing the items already rec'd. Finally got them to advise they would refund/cancel (which is it) and adv I would receive an email when done. It's been over an hour and still nothing. Should have been done before rep ended chat. Absolutely ridiculous!!!!