Nona Phones
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Caution to Potential Buyers:
Caution to Potential Buyers: I purchased an iPhone 14 that was advertised as a Verizon device, only to discover upon contacting Verizon that the SIM was locked/restricted and would not be unlocked under any circumstances. When I reached out to the seller, she insisted that the phone was sold as a Verizon device—technically true, but functionally misleading, as it is unusable on the Verizon network. While the seller claims to operate with transparency, this experience felt more like a deliberate scam. Fortunately, my credit card issuer refunded the $330 I spent; otherwise, I would have absorbed the loss entirely. The seller did offer a return, but with a 15% restocking fee—meaning she would keep approximately $50 per transaction. This effectively allows her to profit from reselling a non-functional device repeatedly. Buyers, be cautious. To Nona Phones: If the initial response I received had demonstrated the same level of professionalism as your response to my review, we might not be in this position. When I first reached out for assistance upon discovering that the device was unusable, the response lacked candor and fell short of what I would expect from a customer-focused organization. It's clear now that you've taken the time to follow up on my reviews across platforms such as Trustpilot, Yelp, Google, and Swappa in an effort to present a more service-oriented image. However, the tone and content of the original response were telling--and not easily overlooked.