Intercounty Estate and Letting Agent
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No wonder Estate Agents have a bad reputation...
Arranged a viewing of a property in Sawbridgeworth on the Saturday, without hassle, and really liked it. On the Monday we received a phone call from the office, as promised, but we were unavailable and so a message was left. We tried returning the call but coudln't understand who called and the person who answered didn't know and could only take a message. We then chased several times by email and phone, receiving some quite abrupt email responses, until a week later finally got to speak to someone! We exchanged a few more emails and arranged a 2nd viewing a few days later. When we arrived at the suggested date and time, no one was there. We called the office, and were told the agent had just left; then that we wern't in the diary; then that they hadn't confirmed the appt and eventually implying it was our fault because we sent an email after office hours! At that point we'd had enough and hung up! As another review states they are excellent at excuses, not so good on admin or doing right by their customers. We left a note for the home owner letting them know how their house was being handled......