HSS ProService
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Cement mixer didn't work, can't get a refund, zero customer service
We hired a cement mixer. It arrived on a Saturday morning, we had booked builders to work that day. The cement mixer didn't work at all. No answer at customer service number. Had to pay builders even though they couldn't work. Phoned HSS several days running, but gave up after being on hold for over 30 minutes each time. Sent two emails several days apart to request a refund. No reply to emails. Finally got through via phone after 40 minute wait. Promised a full refund within three days. It is now 5 days later and no refund has arrived. I am on hold again trying to get through and so far have waited 40 minutes and still not connected. Appauling customer service and equipment that doesn't work. I would never use this company again.