VENUS Fashion Inc.
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Customer service is useless and appallingly bad!!
Customer service continues to be appallingly bad! Despite writing several emails to socialsupport@venus, and begging for them to call me, which they did not do, but instead sent another useless email that failed once again to address and correct my issues. All this, after giving them another chance after a customer service manager, Michael mocked me for having a serious illness, and being too ill to return my items within the 30 day return period. Social support did respond quickly and positively after I posted my experience on here, but since then I have had numerous issues, simply trying to request a size exchange through Happy Returns, a week after receiving the order, and giving them another chance after being a loyal Venus customer. It’s absolutely ludicrous that Happy Returns was rejecting my order#, even after I reached out for help, twice. The response was Happy Returns was having tech issues, try again later. They even provided a broken, unusable link for me to cancel my Venus unlocked. Just why?? I reached out again, practically begging them to call me, all I wanted was to successfully complete a size exchange, but they couldn’t be bothered to reach out to me directly. I called customer service for help, and they told me they were having difficulty accessing the tools necessary to help me. Just what exactly does that mean?? They transferred me to an account specialist who decided that I couldn’t do a size exchange because the XS is not available, even though it is in stock on their website, and clearly available, as I could have ordered 10 of them!! I finally gave up, and tried again today. Nope, the Happy Returns system still isn’t offering me a size exchange, but I could reorder the same dress in XS on their website, and then have the honor of having to pay for shipping, which would have been waived as an exchange. Your clothes just aren’t worth all the effort I have to put in, to make things even half way right! All this while dealing with a serious illness, that obviously isn’t being taken sincerely by customer service. Would it have killed you to have responded to my emails, and called me on Friday, so we could have solved this together effectively? Shameful meaningless hollow words to proclaim you care about my patronage, yet continually blow me off, when all I wanted was a very simple size exchange. It took more time for you to draft a useless email, than to show humanity, and reach out to me personally to ensure a smooth solution. I shouldn’t have had to resort to writing this on Trust Pilot to get your attention. Proving that in essence you have very little regard for your customers.