Affinity Water
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Useless
2 years ago they sent me a letter demanding payment of my overdue account. As I had not received a bill, how could it possibly be overdue? I wrote and complained and, to be fair, customer services did contact me explaining I had been moved to paperless billing. I queried this as I had not been told, asked or agreed to it. I was switched back to paper billing and all was OK until now... I have now received a letter about my alleged overdue account and have written again advising it cannot possibly be overdue as I have not received a bill. Yesterday I received an email telling me I had a voicemail message which I deleted as I thought it was spam.i made a note of the number and,yes, it is genuine from Affinity Water. I have now received a letter fromm customer services apologising and explaining I have been switched to paperless billing, again with no notification! He has switched me back to paper , apologised and offered a gesture of goodwill.