ParcelABC - courier service
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Deeply Disappointed – Zero Accountability, Parcel Lost, No Support
Deeply Disappointed – Zero Accountability, Parcel Lost, No Support I am writing to formally share my experience with ParcelABC and their delivery partner in Portugal, CTT, both of whom have demonstrated a troubling lack of responsibility and customer support. I originally scheduled a parcel collection for 1st April. After receiving no confirmation or updates, I followed up six weeks later, only to be told that no parcel had ever been collected—a fact I was never informed of until I reached out myself. A second collection was then arranged. This time, the driver did arrive but failed to affix any shipping label to the parcel. Instead, he handwrote the address on the box, which was witnessed by the person handing it over. Despite this, the parcel has now gone missing, and both companies are refusing to take ownership. ParcelABC insists that no label was attached, so the parcel doesn’t exist in their system. CTT, on the other hand, claims the parcel was never picked up, despite their own driver collecting it. I now find myself in a situation where ParcelABC tells me to speak to CTT, and CTT refers me back to ParcelABC, leaving me in a complete customer service deadlock. I have provided every detail, been more than patient, and followed all necessary steps. Yet neither company is willing to take initiative, investigate the issue, or offer compensation. As a result, I am left without my parcel, with no updates, no accountability, and no support from either party. This experience has caused me financial loss and significant inconvenience, and I would strongly advise others to reconsider using either ParcelABC or CTT. Once your parcel is out of your hands, you may be left with no recourse or assistance.