Energy Ombudsman
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This company is clearly biased in favor of the energy provider
This company is clearly biased in favor of the energy provider. Everything I’ve stated is based on facts, with evidence to back it up. Energy Ombudsman, don’t even try to deny it. 1. Initially, they present themselves very politely, trying to get you to accept their service with exaggerated promises. However, once they take on the case, their attitude changes completely. 2. The compensation they determined is significantly lower than what Octopus had originally promised me, and there is no way to challenge it. How is it possible that Octopus is willing to offer a certain compensation, but the Ombudsman refuses? The logic behind this is absurd. 3. Both Octopus and I acknowledged that the bill was incorrect and agreed on the correct rate. Yet, the Ombudsman refused to accept this. I spent an hour on the phone explaining why the bill was wrong. 4. the case has been taking 2 years, it's absurd that they say they won't compensate based on the time lost. the whole point of the dispute is the lost time, and time is money. 5. Octopus sent someone to my house to read the meter without my permission, and they claim it's was doable... 6. What’s even more ridiculous is that when I expressed my dissatisfaction with the outcome, the Ombudsman became defensive, twice emphasizing that they were offering me a free service. When I asked who pays them, they admitted it was the energy company. That made everything clear—whoever pays you, you will naturally be biased towards. Their implication was that since the Ombudsman’s service is free, I should be grateful and accept the result. Really? I’ve been sold out by you and Octopus, and now you expect me to thank you for it?