Travelocity
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NEVER NEVER NEVER use Travelocity…
NEVER NEVER NEVER use Travelocity again. I called Travelocity before booking to confirm I could change flight as I had to fly for family emergency and expected I would have to change return date. They said no problem, but there would be a $150 fee. After flying one way, I called to change the return date. I was left on hold for 4 hours occasionally with an agent saying they were working on it. Now they say my ticket didn't allow changes, and but they could cancel the return leg of my flight and issue me with a one way ticket to "help" me. The price of this "help" was much more expensive than for me to book a full one way fare with a much better airline. So I decided to call again. After being put on hold for at least 2 hours on two more occasions I was told they would find a way to change the flight and get back to me. Finally, I got an e-mail back two days later, which was AFTER the original and rescheduled flights had already left, thanking me for contacting them, and giving me a phone number I could call to make the change. Luckily I already paid and booked another airline to get home, but costing me over $900 to do. After getting home I called several times to see if I could get any refund and each time was given the same runaround. In fact, after waiting an hour, the call connected to the original airline (whom Travelocity themselves said would not be able to help as I booked through them) to get a recorded message to say their office was closed. TRAVELOCITY I hope you are reading this so that you understand the dozens of flights I book every year for my work will never be with you again.