Nick

Apr 20, 2020

Terrible Response to Coronavirus Pandemic

Responding to Ms. Smart's comment below, after going over the figures, I think you need a calculator. The money you claim to have refunded me, which we still have yet to receive, and the voucher towards another trip still do not add up to what we paid. Where did the rest of our money go??? As a student who was supposed to go on a trip over this past Spring Break, I was not only heartbroken for my trip to be cancelled due to the ongoing pandemic, but now more stressed over the money the company is robbing from my family! The trip was to France, Italy, and Spain. With a travel ban at first to Italy, and then everywhere abroad, how were we supposed to travel? Why is a partial refund even remotely acceptable? Under other circumstances, I understand it is the insurance package you buy, but a global pandemic is nothing any of us have experienced and with over a months notice, a full refund should be in order. I do not recommend this company due to the poor customer service I as well as many other students and parents have experienced and the way they handled this trying situation.