Gate 1 Travel
View company profile →
Gate 1 Decline
I have used Gate 1 many times in the past, but over the last year they have lost complete focus on customer service. Most companies go out of their way to retain repeat customers recognizing that they are the foundation of your businesses success. Loyalty is a two way street! When you make a mistake you own it and make it right. That is what world class businesses do! Despite me providing a screen shot of what I was trying to book, they have refused to honor the rate and informed that the price has increased. "We appreciate your past business and loyalty to Gate 1 Travel. We’re sorry to hear of any difficulty you encountered when booking a trip online. I will forward the issue to my technology team for investigation and remedy. Today we are experiencing incredibly high call volume due to interest in promotions that expire this evening and tomorrow. For customer convenience, we now have a callback feature which allows customers to opt to keep their place in queue and have an agent call them back, just as if they had waited on the line. I have given your contact information to an agent who will call you. Thank you for your patience and understanding," Mark Kastner VP Reservations GATE 1 TRAVEL 215 572 7676 ext 1521 To be clear based upon the Gate 1 response, they did contact me, and they were willing to book the same tour and date. IF I WOULD PAY ALMOST $500 MORE FOR THE TRIP. Not exactly an equitable response.