OFFICE
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Absolutely disgusting experience with OFFICE
Absolutely disgusting experience with Office. I bought a pair of Converse Chuck Taylors that turned out to be mouldy inside after just a few weeks! Yes, actual mould growing inside the shoes! They tore up my feet, caused blisters and irritation, and when I handled them I even ended up with throat irritation from the mould exposure. I sent photos and explained everything clearly, but every single person at Office just sent me the same copy-and-paste reply, telling me to post the mouldy shoes back to them so they could “investigate” the cause before even considering a refund. Why would anyone risk their health to ship contaminated shoes and why do they expect me to?! They completely ignored the health and safety issue and clearly don’t care about their customers at all. When I asked what would happen if they claimed the fault “wasn’t on their end” would they send the mouldy shoes back to me? They ignored that too, replying with the same message I’d already received five times. They’ve shown zero regard for customer safety or their legal obligations under the Consumer Rights Act. No accountability, no compassion, just scripted responses and refusal to take responsibility. They’ve also completely ignored my request to escalate the issue higher up. Absolutely disgusting customer service. Do not shop here. If something goes wrong, you’ll get nothing but automated replies and zero concern for your safety.