Peak Nutrition
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Defective item, partly replaced, still defective, eventually easily fixed
The bed-wetting alarm that we purchased worked the first time that we plugged it in, but thereafter was problematic. I requested a replacement, received prompt and efficient service, except for the fact that only the sensor was replaced, and the item still failed to function. At that, I decided to pull it apart, which I had not attempted previously as there was no mention in any of the paperwork of opening it, or of replacing batteries. This proved to be very simple, and a quick jiggle of the batteries (a set of 4 button cells) restored the circuit and fixed the problem. To wrap up, it was a shame that the customer service response did not simply recommend opening the unit and checking that the batteries are installed properly - it would have been a lot simpler.