TR
Travelocity
View company profile →
Hotel would not hold room
Booked trip to Nassua Bahamas to stay at Riu Palace resort. had to cancel at last minute due to flight cancelations. While the Travelocity agent was very helpful because I needed to arrive a day later than original reservation date the hotel would not allow me to change reservation to the next das stating to agent that there were no rooms. If i was going to be staying in room for 5 nights how could there be no room? i guess this isn't a complaint with Travelocity but one would think they would have been able to work with Riu for a better result. no com[plaints about the agent on phone very professional. Just crazy.