Zen Internet
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One of the few surviving reasons for me…
One of the few surviving reasons for me staying with Zen is the ISP-hosted email, which they stripped me of without warning when I upgraded my connection until I kicked up a fuss. On at least 3 occasions since, emails have ceased without warning because of a "mailbox full" issue. On this most recent occasion, my correspondents at least received the "courtesy" of a rejection notice, which is more than they've had on previous occasions and more than I've ever had. Nowhere on Zen's website have I been able to discover what size of mailbox is permitted; I despair of finding this out from Zen support because (a) it takes so long to get through and (b) the response to previous email issues has boiled down to the person advising me not to use it. I have removed 1.1 GB of historical emails from the server into local storage, but incoming emails are still being blocked: this suggests to me that the storage allowance is being quietly 'ratcheted down'. I'd be delighted to find myself mistaken in this belief, but in the meantime I have a concern about (a) potentially missing an important communication and (b) the inherent discourtesy of cutting off email without warning or notification. I have for years resisted the urge to come on here and slag Zen off, but it does appear to be the most effective (only effective?) way to get them to resolve matters in such a way that lessons are learned.