GO3
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I signed up for the service twice to…
I signed up for the service twice to watch the Premier League season. The first time, I cancelled the service, but then discovered that they still took money from my credit card. When I called them the next day, they said that I renewed the service, which I did not knowingly. They also said that it is not possible to do anything and they won’t refund the money. There was no communication at all about the renewal (eg notification that it happened), and they were not able to provide proof that I did this. The second time, I cancelled the service and just in case also changed the credit card number to one that had no available credit. I then discovered that they had been trying to get the money from this card five days in a row at 5 am. I called their customer service to ask if I had any active services and should pay for them. They said no - everything is cancelled. I asked them to solve this mess, and they said there was no mess and I could send them an e-mail to them if I wanted.