Browns Restaurants
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Remove the service charge
Browns Bristol. Few weeks ago. Cocktails and food were expensive but nice, which is why my friend and I ordered plenty and enjoyed our dinner together. Service was a bit slow even though the restaurant was quite empty, but we are understanding people. So we enjoy our meal, and dessert and cocktails, and then the bill comes and theres a 10% service charge automatically added to it. We were a table of two, and didnt receive any special or outstanding service, we werent there for hours taking up the table, nor were we able to serve ourselves from the kitchen or bar…so why are being asked to pay to be served? If this is to supplement the low staff wages…why dont Browns adapt their menu prices so they can afford to pay their staff a decent wage? If this is to reward good service, it should be gifted from the diner freely. As it is, Browns clearly doesnt care about its customers or its serving staff…otherwise they wouldn’t continue to emotionally blackmail an extra 10% out of their paying customers: where not paying up involves having to essentially raise a complaint to the server who really hasnt done anything wrong, and look like a miser to your dinner party and anyone sitting nearby. I spent years as a server. This is not a system designed to reward the server. At best it gets shared out and the server gets taxed for it. I doubt it when it goes through the till. I nearly always leave a good tip. I just resent it being cheated out of me.