Nikolas Raptopoulos

Mar 25, 2025

Patronised by the Ombudsman - Ruled in my favour but missed the point

I turned to the Energy Ombudsman after a year of being double billed and ignored by my supplier. While the final decision was in my favour, the compensation matched the supplier’s original offer - which I had already rejected. More frustrating was the tone of the case handler, who came across as patronising and dismissive. Despite providing extensive evidence, key issues were overlooked, and I had to push to get basic things acknowledged.