Emerald Cruises UK
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Held our money for years, then late in making refund
We paid in 2020 for a Danube River Cruise. Covid caused it to be postponed to 2022. Despite hours on hold on the telephone, we received no information about our trip until one week before it was supposed to start. Then we learned through a third party that it was cancelled due to lack of staff and supply chain issues. This was in May of 2022. We did not receive a refund until 5 months later. This, after having our money for two years. We concluded that Emerald is not a river cruise line, it is an investment bank. friends who used Viking for the same trip reported nothing but great customer service. Lesson learned.