Travel FX
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Disappointed
We have used Travel FX for many years now and always previously found the service very good- decent rates, prompt delivery and good service. Recently, however, not so. On the last occasion I let it go that delivery wasn’t when they said it would be, understanding that this was a Royal Mail issue, however this has happened again today. Due to get currency delivered by 1 pm so rescheduled appointments to stay in all day. When not received by 1.30 I contacted travel fx who basically just said unfortunately it would now be tomorrow. I am unable to waste time staying in unnecessarily so will end up having to collect from post office. Just as well I allowed some time before I need the currency. Travel fx are disinterested in the frustration of wasted time and have sent me a very patronising reply. I suggested they might need to review how these orders are dispatched. You have now lost a loyal customer as I won’t use travel fx again unfortunately.