Donald Russell
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Beware of Donald Russel Special Offers. After many years as a customer we…
After many years as a customer we thought we would respond to the 50 years celebration mail shot offer of two Chateaubriand steaks for £50. The mail shot said to order on line or call. We decided to order on line. The problem was that the special offer was not on the website so assumed it would appear during the check out process but it did not and we accidentally ordered the non special offer single Chateaubriand for £45 plus an additional 2 fillet steaks. We only realised this error after delivery. We called customer service to explain and they helpfully suggested that they would correct this by issuing a credit of one Chateaubriand added to our next order. This was satisfactory and all was well until we had a call back from customer service that this offer had to be withdrawn as a mistake had been made. This is totally unacceptable and we will now no longer buy from this company and we are posting this review to warn others so they do not get misled by these special offers mail shots which do not appear on their website.