iQ Student Accommodation
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DON’T BOOK IQ - Still Waiting For Refund After More Than Ten Days
I am disgusted with the service I am receiving or NOT as the case may be. I booked a room from September over ten days ago via UniLodger. Once you have made the booking you deal with IQ direct. On making my reservation through UniLodgers it stated on their site that there was no deposit - it clearly says all you have to pay is your rent. It asked me for my card details for future payments. As soon as I had entered my details £250.00 was taken from my account. On challenging UniLodgers I was told it must be an old offer and that they update their website daily. On looking at the site the following day the offer was still there. My circumstances changed so over TEN DAYS ago I cancelled the booking and requested my £250.00 back which on IQ website clearly says you get a refund if you cancel within 7 days. This was the day after. I phoned up the IQ accommodation I was going to be staying at, I emailed UniLodgers, I emailed customer services at IQ, I sent them my account details and I filled in the online form via my IQ personal portal page requesting refund. This was over ten days ago. I have sent several emails and the only update I have got from a lady called Kim was saying my refund is being processed, but it would be 2-3 weeks and I would receive another emailwith an update. I sent another email requesting a Manager call back and also asking for an explanation of why I am having to wait for so long, especially in this day and age when any business can process a faster payment or BACS which would be in your account within a day. Moreover it was not my fault that the money was taken from my account in the first place. I have not received any response - it is totally unacceptable. All I want is the £250.00 that was taken within minutes. I am considering taking matters further. My advice in one word to anyone who is about to book through IQ or UniLodgers - Don’t