FA
Fashion Szn
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I’ve had no refund, poor communication
I returned over £100 worth of clothes (2 items) and I still have not had my money back. It has been 15 days today since they received the return. I emailed them on the 11th day and got a reply asking me to give them my return tracking number and I haven’t heard back since even after I chased them again today. I know it says a possible 14 day refund window but have never actually had to wait that long from anywhere else before. Desperate for my money back!!! Update: I received another confirmation of refund which could take another 10 days to get into my bank account - I still don’t have my money back.