GIO Insurance
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Workers Compensation Claim - Rude, Arrogant, Belligerent and Dismissive Case Manager
My workers' compensation claim for workplace abuse, physical and psychological harm, and translating lifelong trauma to my mental health issues is why I have not been with GIO for very long. My case manager "Yasmine," who is often pleasant, respectful, and polite, rushed the call and demanded to know if there was anything else before I had had a chance to consider her suggestions. This was unfairly disrespectful, dismissive, and confrontational. I had the right to voice my displeasure, and she simply disregarded me since I had insulted her. I told her that I had a right to my opinion and that her service was appalling. Her reaction to my request for a discussion with upper management was, "She'll call you back!" once more with malice in her condescending tone, failing to explain the procedure or whether waiting on hold or something similar was an option. Disgraceful. Crude. Unjustified .