Car Mats UK
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Appalling service
Appalling service Absolutely appalling service I ordered 2 sets of their mid quality mats on 5th July 2023 based on their quoted 3 - 5 working day despatch. I telephoned on 13th to be told they were going out that afternoon and I would receive an email with a tracking number. I then received an email on Friday saying my order had been despatched but still no tracking number was provided. I telephoned today to be told it hadn't been scanned by Yodel yet but I was given what turned out to be a meaningless reference number that Yodels system didn't recognise. When I was told my order, which I'd been told had been despatched on Friday was waiting for its first scan at Yodel, which would either be this after or tomorrow morning. Really for something that had allegedly been sent on Friday. I find it hard to believe in this day and age that when everything is done electronically that it would take so long to be entered on their system if they had my order. Absolutely appalling service from a company that I would not recommend or ever use again.