Tom Jones

Feb 15, 2022

Longtime user - they're bordering on fraudulent at this point

Update: LT disputed this, documentation was provided and Trust Pilot allowed it. I listed my room name and YOU KNOW I have all the emails. I WAS a user and not affiliated with any "competitor." Claiming that is so dishonest. Proposing this review is "fake" is not credible. My initial review, even throughout many of the issues, was complimentary and five stars. Their BBB rating is an "F" on the A, B, C, D, F grading scale. The site is "not registered" or "accredited" with the BBB, but that doesn't mean that complaints can't be filed against them. F BBB rating Live Traders Failure to respond to 2 complaint(s) filed against business 3 complaint(s) filed against business 1 complaint(s) filed against business that were not resolved The market has been rough, and this isn't a reflection on the in room trades which have not been very good this year. Many trades are called out by Jared and Anmol but not taken. If the trade goes well, they refer back to it. If it doesn't, they don't mention it again. The trades they take, they seem to make money which they claim to have records of. So, to be fair, edited. But their customer service towards those that pay for their service and their business ethics are terrible. They have A LOT of subscribers, and make a lot of money from them. So they couldn't care less when their services don't work for people. First, my credit card was compromised through no fault of their site. But, when I tried to change the credit card information, I was told to send it in an email which is clearly not secure nor good practice for a business to do. After about two weeks of leaving messages at customer service, and never being called back, I changed my review. Finally, someone called to take my credit card information. Next, I cancelled a service (the credit spread) because I was unable to use it on my account. I had also subscribed to Anmols options alerts, and he began to use spreads often. When I asked why he was doing them so much and that some of use couldn't use it, he literally told me to lie to my broker filling out the information on my account to bolster my experience to be able to do spreads. Also, he's been taking high in the money options when not using spreads. A single contract might cost 2k to 3k, which is fine, but most don't have the capital to take them all. The next month, I was charged for the credit spread service again. I was told that they couldn't refund me, but wouldn't charge me next month even though I sent an email, and received a confirmation email from Elora that she received and would mark it as cancelled about three weeks before the charge. Finally, after saying it wasn't acceptable, I received a refund. Subscribing to the Options Alerts, I received texts when Anmol bought options. Switching to the new site, the texts stopped and we were expected to have their site open or the android app, which was fine. Except, the push notifications didn't work (and still don't). When some of us mentioned the alerts weren't working, we were told that we were still getting emails, but we were receiving them well after the purchase meaning the price of the option would sometimes go up significantly. For a couple days, Anmol resumed texts but then stopped. In the room, when I mentioned we still weren't getting them, I was chastised for being a "complainer" and Jared mentioned that each text costs $100 to send, and added "But you probably don't care about that." I don't, actually. Because it's a problem with your site, and you should make sure your customers get the services for which they paid until your new system works properly. It's business common sense. So, this "complainer," is done. People get told often, "I don't need your money" when they raise a concern. I've heard it multiple times. Jared likes to be blunt and straight forward dealing with people in the room, which is excellent when it comes to trading. But, he accepts no criticism, even when it's valid. Calling your customers "complainers" and then complaining yourself about how much it costs to provide the service for which your customers paid is simply bad business practice. To be honest, I mostly did my own trades but enjoyed the presentation in the trading room and enjoyed Jared and Anmol personality wise. Anmols option alerts, when they work, are very good. But, when the service stops working, when you get told to send your credit card information unsecured, when you get charged for something you cancelled, it becomes too much. I'm filing a complaint with the Better Business Bureau so that at least this is on all their file. I've luckily saved every email, both on my part and theirs. The customer service number seems mostly to be to contact them for sales opportunities. In two years, I've never had anyone answer or call me back from it when I've had issues. Irwin N. Fire