Restaurantstock
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GIVE MY MONEY BACK!
I never leave poor comments about a company as long as I can work something out, but I haven’t received a phone call back or an email after my MANY follow ups about a refund that I’ve been waiting on for over a month! When I feel like Abe and his team are hiding from their customers whom they owe a refund for over 30 days without update, I feel it necessary to keep the public informed. The other reviews here that seem critical are not one-off scenarios. Just like another reviewer, their website said they had the item Hoshizaki fridge in stock, which they didn’t. I was the offered multiple substitutes which I declined and was promised an immediate refund. I waited a week and did more research and contacted Hoshizaki directly, they said they would have more units available soon so since I didn’t recently my refund, I asked restaurantstock.com to keep my unit ordered. I was contacted a week later and told that the order was now out until December and again offered multiple lower quality substitutes. I again declined and decided to be finished with this company. That was over 30 days ago and I can’t even get a reply from ANYONE on Abe’s team. If you choose to go with this company, you are taking a serious bet with your money. I’ve since chosen to go with another supplier for an additional $200 increase in price but at least I got quality service and the item I needed!