Singapore Airlines
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Horrible Customer Support
Flying back from Australia to the UK and my 2 year old daughter got moved seats so that me, my partner and daughter were no longer all sitting together. When we went to check in, i queried how a 2 year old was supposed to sit by themselves and they said there was nothing they could do about it because the flight was full and said "She was probably moved to accommodate a child" SHES 2!! Lucking both adult seats were still sat together so after asking the check in desk, help desk and boarding gate with no one doing anything or even caring we just swapped seats so that my daughter was sat with my partner and i was sat alone. After this, due to the stress of departing the airline with a young child and carrying all the bags, i had accidentally left my iPad on the plane. I realized 30 minutes after deboarding when about to board the 2nd leg of the flight. I instantly flagged this to the boarding gate and they said they would put out a message and get someone to board the plane and get it for me but that it may not get back to me in time for the next flight but assured me it would go on the next flight to the UK and get posted back to me. I also informed the lost baggage staff in the UK who then told me to go back to the check in desk and tell them. So i did. The check in desk then said it wasnt for them to deal with and to go to the tickets desk. Luckily, a manager overheard this convocation and asked me to write down all the information (e.g what flight, seat and item description) and said they would get in touch with the Singapore team of Singapore airlines (as they were the London team) and get it posted back to me. After arriving home, i also filled out an online lost baggage report. A couple of days later i got informed that my iPad could not be found and there was nothing i could do about it (Informed by the online baggage report through SATS Baggage) and have still not been contacted by the Singapore or London team with whom i spoke. I know its not the airline or staff fault that i left my ipad on the plane but at evert stage of the process the staff have been incredibly unhelpful in trying to recover my device. This cannot be a rare occurrence for people to leave things on a plane so how is it so hard to get anything back?! Paid over £3000 for return flights to Australia for my family and will never fly with them again after the way we have been treated.