Jeeves Florida Rentals
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Deeply Disappointed – Poor Maintenance, No Accountability, and Retaliatory Behavior
I booked a villa through ExclusivePrivateVillas.com, expecting a luxury experience. What I got instead was an unsafe, poorly maintained home managed by Jeeves Florida Rentals—a company I was never informed would be involved until problems began. From day one, we reported multiple serious issues: Broken air conditioning in the middle of Florida summer heat No hot water in one of the bedrooms A loose brick by the pool that caused someone to slip Bypassed pool alarm, despite Florida law requiring it due to no pool fence Despite several calls and multiple visits by property managers, nothing was fixed. They entered the home, said nothing, and left. The property clearly wasn’t ready for guests. After we checked out, I requested a partial refund for the clear lack of service and safety. Instead of an apology or resolution, I was accused—the very next day—of drug use based on a photo of a bong found in the home. No timestamp, no proof of use, no mention during our stay. I was even threatened with police involvement over something no one saw or discussed while we were there. This felt retaliatory and entirely unprofessional. They have since issued a $350 damage charge, yet still haven’t acknowledged the issues we experienced. Meanwhile, they continue to dismiss my questions and concerns. What makes this worse is that Jeeves has a poor track record publicly, which I only discovered afterward. Had I known they were managing the property, I never would’ve booked. This was not a luxury experience—it was hostile, negligent, and discriminatory. I do not recommend booking with ExclusivePrivateVillas or any property managed by Jeeves Florida Rentals.