Japan Crate
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Feels like a scam...
FINAL EDIT: After a couple of Email back and forth and after missing the deadline to ship a replacement box, I have received my refund. I have to give credit when credit is due, the refund was requested on Monday and I have received it on Wednesday which is fast. Customer support is not bad, the company rules are. EDIT: Oh wow! They are trying to flag my review for ingenuine experience. I will not publicly reply with my Email address here, it is common sense. I have ordered the November box on the October 17th. I have never received any shipping updates. I have contacted Japan Crate numerous times only getting generic template Emails full of lies (I work in customer support, I know a template when I see one) and asking me to be patient. They promissed they have sent the crate but the DHL claims they haven't, they have just made a shipping label. The crate is damn expensive 1/9 of my monthly salary, so I was expecting to get it. TWO MONTHS go by, still no crate. They finally responded to my Email saying they will send a request to resend the box. So I will now have to wait for another two month. Their refund policy is awful makes it impossible to get a refund. They won't refund you, they won't send the crate... I would be fine with them admitting that Persona collab was too big for their shoes and the truth is they are probably out of stock of those special limited edition chips. My question is how will they even sent the replacement box if everything is out of stock? Customers I deal with would have hunt me down if they don't get a refund and COMPENSATION of some sort. I only wanted a refund, the money I paid or the product I paid. Nothing more, nothing less. I feel like I got scammed.