DI
Direct Freight Express
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Appalling
Item weighing over 100 kilos delivered by one driver who said he did not have a trolley and wanted me, a 64 year old woman, to help him carry it up a long, steep driveway. Knowing how desperate my husband was for item, I tried to help and it fell on my right hand. After contacting Customer Service who wrote (16th Sept) that the State Manager would address the issue, we have been fobbed off. Our emails and constant phone calls are no longer responded to.