Singapore Airlines
View company profile →
Horrendous customer service
I went to write this review thinking my review will make no dent in a 5 star rating of this fantastic company. And turns out my 1 star review is a drop in the ocean of terrible reviews. Flight cancelled - follow up a couple of hours later rebooking us on a terrible flight option. (We are flying with 2 children and certain options of 7 am flight with another stopover are just not worth it when you are trying to have a holiday). We were offered a partial refund which we were about to take but said we would call back and after calling back 30 mins later we were told partial refund wasn’t available anymore - only full refund which we didn’t want because we wanted our flight back to stay the same. We lost a night in the hotel at this point and there was zero attempt to find a solution or make it better. Only after saying we will be speaking to a manager and an hour on hold they conceded we could keep the return flight. It might be a great airline if you are flying first class when your company is clearly overpaying for caviar and champagne but in the core it’s a crappy airline as any low cost without the low cost.