Mitsis Hotels
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DIDNT GET WHAT I PAID FOR, ROBBED
We recently stayed at this resort 8th April to 15th April 2022 Mitsis Rinela Crete I paid for a “Private, 2 bedroom Villa, with a private pool, lounge area, 2 bathrooms and added benefits of the service and secret bar”. On the day of the arrival around 8th April, I wasn’t told that we didn’t have a villa, but we were getting the key to our room in the afternoon. No mention that the room wasn’t what I paid for or the the pool wasn’t private, but was told we did have a private pool. We were shown to our room by a lady called Nikki, we had 1 room, which had a double and 2 singles crammed into it with a shower and toilet only, room 416! We did have access to a pool, but this was a shared pool, between 2 other large families, of which had 5 young children between them and was not the private pool I had paid for. Also right by the main pool. After being shown the room, I then went back to reception to complain and was advised we would receive an additional room after our first 2 nights stay, which we did, but again not the villa we paid for, nor the private pool and after the 3rd night you would get the villa in the morning after breakfast. We finally got the room after lunchtime on the 4th day of our 7 day holiday and it was nice, however the service and the lies where unacceptable for the 5 star resort. I have been trying to get compensation for part of the holiday which I paid thousands for and think to be fair as I paid for something I didn’t get. DO NOT BOOK HERE!!!! THEY STOLE MY MONEY!!!!