Ageas UK
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What a mistake using this company to…
What a mistake using this company to insure my car. And a huge waste of time and energy. Firstly, they claimed my second named driver had non disclosed claims. This was true but an old 2022 minor claim and another that wrongly referred to an occasion when hubbies vehicle was stolen but quickly returned by the police. So NO CLAIM there. But they were not happy and now demanded photos of our driving licences and for me to get special data sharing codes from DVL. What a faff! AND They wanted to charge me an additional £98 pounds and £25 admin fee. Quite a steep penalty I think. So to expedite the process - I asked them to just take my husband off of the policy. Seeing as he doesn’t use my car. I suggested they could do a lot better on the customer service front and that random admin fees were extortionate. Admin is their job. In fact, I had done most of the admin! They replied: and from another random person in the department - with streams of AI data about the ‘ fraudulent public’ and how they have to be extra vigilant. It was very clear from the diatribe: that they don’t trust the public/ me or you. And that this was their 'final response' - so they operate a poor 'one' touch complaints department. Apparently they’d now discovered - I’d left a digit off my date of birth ( unbelievable/ an innocent typo that may have been chemo induced - but they had me) so NOW they were slapping a bill on / for an additional £68 pounds- to pay. I really would like to write back to ask how they can justify this. To ask if this is how they deal with disabled drivers? To ask for a bit better customer service. To understand that someone under certain conditions could do an innocent typo. But apparently I have used up all of my complaints credits ( I made one). Like it or lump it - and take it to the financial ombudsman. So they have me over a barrel. I have limited energy dealing with stage 4 cancer and will just have to suck it up. But it is not right. So my 'final response' to them is: They appear cheap. But really 🤔- the only thing cheap about them / is how they conduct themselves as a business. _____________________________________________________________ I have given you my account details Anca. And I have written to the complaints department again - yesterday. My previous letter from them - had NO person's name on it. I also saw on my original 'welcome' letter - that details can be changed FREE online. That was not my experience. I was CHARGED. There is a fee on my account - for an innocent date of birth amendment - and presumably for taking my husband off of the claim.